LPS’ Proactive Risk Management (PRM) is a sophisticated risk management platform that seamlessly integrates with existing servicing and banking technologies, as well as enterprise credit risk models, analytics and data tools. With PRM, you can assess borrower risk in real time, using existing models or credit scoring and immediately identify and react to every at-risk borrower. PRM then delivers targeted credit risk recommendations at any point a borrower interaction occurs across the enterprise. Also built into PRM are workflow and tracking mechanisms to direct and report on the targeted messages and subsequent user activities.
With PRM, you can:
- Handle high volumes of customer interactions while implementing an actionable and consistent risk strategy.
- Present front-line employees in customer service and collections with easy-to-use recommendations based on sophisticated credit risk models and analytics.
- Coordinate the risk recommendation across all touchpoints with “at-risk” borrowers, including inbound calls, outbound calls, Web site and IVR interactions.
- Reduce talk times and improve the customer experience by ensuring that customer-facing employees see the whole picture of a borrower’s relationship with the bank.
- Identify the risk outcome most appropriate for each borrow and initiate the workflow to complete the entire process.
Values and Benefits
- Creates actionable credit risk management outcomes by evaluating the borrower information across product silos and lines of business.
- Optimizes risk management campaigns via PRM’s powerful risk management scenario builder, supporting proactive risk management campaigns and “what-if” scenarios.
- Delivers results and integrates borrow information across existing servicing and banking technologies with sophisticated service oriented architecture.
Contact LPS today at 800.991.1274 to find out how you can proactively manage your risk.