LPS' customer support and service professionals help mortgage lenders expand and optimize their core business. These experts help companies achieve greater efficiencies, productivity and return on investment through business and system consulting, project management, customization, conversion, education and acquisition support.
LPS offers a variety of services designed to help clients understand and fully utilize their mortgage banking tools to improve productivity and profitability.
PowerCell® - LPS' award-winning customer contact center provides superior consultative help and personal service. Clients are assigned to one of three "cells" based on geographic area, and each cell has product support specialists for all functional areas in a servicing organizaiton. Each client also has a Service Executive who addresses tactical, day-to-day activities.
Account Executive - Each client is assigned an Account Executive that focuses on your overall business needs and looks for ways LPS can help imporve your overall operations.
Implementation Services - Tranferring data from any loan servicing system to MSP is what LPS' team of qualified consultants, analysts and programmers do best.
Hire Intelligence® - LPS' consultants and trainers work together to provide a suite of services that includes onsite and distance training and consulting. Hire Intelligence provides you with the opportunity to select the type of training and/or consulting that works best for your company and your current needs.
Additionally, our annual Customer Satisfaction Survey, which is conducted by a third party, helps us identify areas where we can improve the client experience.
Call us today at 800.991.1274 to find out how you, too, can benefit from LPS' award-winning support.